Refund Policy

At Game RealmX, we are committed to your satisfaction with every purchase. Please review our refund policy outlined below.

1. Refund Eligibility

Physical Items (such as consoles and accessories):

Refund requests must be made within 14 days of receiving your order.

Products should be unused, returned in their original packaging, and in a condition suitable for resale.

Proof of purchase, such as an order confirmation or receipt, is required.

Digital Items (including game codes and downloadable content):

These are non-refundable once delivered via email or download.

Refunds are only considered if the digital product is defective or was not delivered.

2. Items Not Eligible for Refund

Gift cards or promotional vouchers cannot be refunded.

Products labeled as Final Sale or Clearance are excluded from refunds.

3. How to Request a Refund

To start a refund, please contact us at:

📧 Email: help@gamerealmx.uk
Include your order number, details of the item(s), and the reason for your refund request.

4. Return Shipping

Return shipping costs are the customer’s responsibility unless the product arrived damaged or defective.

We recommend using a tracked shipping method for all returns.

5. Refund Procedure

Once we receive and inspect the returned item, we will notify you if your refund is approved or denied.

Approved refunds will be credited to your original payment method within 5 to 10 business days.

6. Exchanges

We offer replacements only if items are damaged or defective. For exchanges, please contact us directly.

7. Delayed or Missing Refunds

If you haven’t received your refund within the expected period:

1. Please check your bank account again.

2. Contact your credit card company or payment provider as processing times may vary.

3. If you still have concerns, get in touch with us.

8. Contact Information

For any refund-related questions or assistance:

📧 Email: help@gamerealmx.uk
📞 Phone: +44 161 921 4431